Job Title: Collections Assistant
Location: Warrington. Based 2-3 days per week in the office. It is expected to be office-based during the first few weeks of onboarding.
Salary: On Application
Hours: Monday-Friday 9am-5pm
Benefits:
15% Contributory Pension (10% Employer, 5% Employee)
26 days holiday plus bank holidays, which increases with service
Private Health Insurance
Critical Illness Insurance
Death in Service Insurance
Income Protection
Digital GP 24/7
Dental Cover
Health Assessments
A day off for your birthday
Generous maternity and paternity benefits
Paid Carers leave
Employee Assistance Programme
Cycle2work Scheme
Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days.??About our client and the role of Collections Assistant:
Our client is a fast-growing Challenger Bank who have an exciting opportunity for a Collections Assistant to join the Collections and Recoveries team in Warrington. The main purpose of the role is to manage early arrears and minimise losses for the banks, whilst adhering to TCF values.
We're looking for driven and ambitious candidates with some experience in banking/financial services, looking to gain experience in collections, arrears and recoveries.
Responsibilities for the role of Collections Assistant:
Own the early arrears contact strategy for the Bank, ensuring this is effectively actioned and recorded in a timely manner, following up with any customer call back requests as necessary
To support and assist the work of the Collections & Recoveries team to effectively manage early arrears and to minimise losses for the Bank.
Handle inbound and outbound calls in a professional manner and have the ability to show empathy and sympathy as required.
Provide a best-in-class customer service to promote the Banks business and minimise customer complaints and expressions of dissatisfaction
Ensure that vulnerable customers are identified and managed sympathetically and in line with process, ensuring that logs are accurately maintained
Ensure that any customer enquiries are responded within agreed timescales and that all responses are transparent and clear.
Ensuring that there are no breaches of customer GDPR data by effective customer identification
Adhere to customer conduct and TCF values are adhered to at all time
Help ensure that appropriate control frameworks are adhered to.
Support the Banks culture and core values of Integrity, Certainty, Tirelessness and Simplicity in everything you do.
Updating system records accordingly ensuring data is accurate and factual.
Undertake any ad hoc task which may be required in order to support the wider aims of the department and the Bank.
Offering customers appropriate financial signposting where appropriateExperience and skills required for the role of Collections Assistant:
Experience in banking/financial services
Ability to set priorities and work productively and independently.
Receptive to change and an agent for change
Previous experience within a customer support role
Understanding of and expertise in Treating Customers Fairly
Understanding of and expertise in dealing with vulnerable customers.
Strong interpersonal and communication skills.
Extremely well organised; accurate, attention to detail and able to meet tight deadlines.
Team player, flexible and adaptable.For more information regarding the role of Collections Assistant please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days