37 hours per week
An opportunity has arisen to join the ICT Applications Support and Training team. As the Senior ICT Applications Support and Training Officer, you will be part of a hardworking, busy team supporting all departments across the council. You will help to provide a high-quality applications support and training service within the ICT Operations department ensuring all customer requests, incidents and problems are captured and progressed swiftly to deliver robust, reliable and cost-effective ICT which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).
Your work will be varied but the essential skills and experience required for the role includes, but is not limited to, the monitoring, support and triage of customer requests, escalation of complex issues to provide a timely resolution, ensuring data integrity of business applications, assisting in testing across all environments, supporting the team lead and deputising in their absence, line management of officers within the team, creating training materials and delivering this via face to face and virtual sessions.
Practical hands-on skills and knowledge in corporate applications such as Paris, ICS, Swift, Mosaic, SharePoint, and SAP would be advantageous and previous experience of delivering training, working to best practice, striving for continuous service improvement, and a logical approach to problem solving with a minimum of 3 years’ experience of implementing high quality, customer focused ICT services within an ITIL environment are essential.
This is a challenging but highly rewarding role that would suit a motivated, committed and disciplined individual who will become fully integrated into the current team. You will need to demonstrate a proactive approach, the ability to prioritise workloads, excellent communication skills, attention to detail and the ability to take ownership.
… And by joining us at #Team IWC you will benefit from a range of benefits.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .