Tees Esk and Wear Valleys NHS Foundation Trust
We are looking to recruit a full-time experienced receptionist to join our friendly front of-house team based at Stewart House in Hartlepool. Stewart House is a mental health base providing care, support, and information to people in the local community. There is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff, and External Partners.
While previous experience in a customer service role is essential, NHS or other healthcare experience is desirable. We are looking for a colleague with a passion for helping people who believes in delivering excellent customer service and has a keen interest in learning and working in a healthcare setting with a 'can do' attitude.
The post is 37.5 hours per week.
You must have the Right to Work in the UK to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa, and therefore the Trust is unable to offer sponsorship for this particular role.
Main Duties of the Job
The main duties will require you to greet service users, carers, and external partners face to face, including answering queries via telephone. The role will involve dealing with incoming and outgoing post, room bookings, ordering stationery, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities is essential.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming and outgoing post, support accurate data inputting onto the Trust patient database, and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.
For more details, please read carefully the job description. To be successful at shortlisting, please briefly describe how you match this description, citing examples to reinforce your experience. Please note we are unable to shortlist those who do not match the essential criteria.
About Us
This position has a salary of £23,615 per annum and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits, which includes:
* NHS staff discounts in over 200 branded sites/stores.
* A TEWV monthly staff prize draw.
* Car lease scheme.
* Access to Trust gyms.
* Option to purchase additional annual leave.
* Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients.
Our organisation is on a 'Journey to Change,' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible, and mindful employer, recruiting, retaining, and training our people for the right roles at the right time.
Job Responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunities for celebration of achievements and discussions around challenges and aspirations.
You will work with established reception staff and be supported by the wider admin team. If successful, you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Stewart House, please call: 01429 803792.
This is a rewarding role working in a desirable team. If you feel this is the challenge for you, then we very much look forward to receiving your application.
Person Specification
Qualifications
* BTEC Diploma/Level 2 qualification in a relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
* Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
* Willingness to work towards Maths or English functional skills level 2.
Knowledge
* Understanding of confidentiality and how to maintain this.
* Knowledge of receiving visitors/telephone callers and taking accurate messages.
* Knowledge of office systems and processes.
Experience
* Working in a busy reception environment.
* Experience of general office duties.
* Data inputting experience.
* Working in a healthcare reception setting.
* Understanding of mental health services.
Skills
* Able to communicate well, verbally and in writing (articulate meaningful, legible, and appropriate to the audience).
* Can demonstrate attention to detail. Ability to prioritise workload and work on own initiative within procedures and with supervision.
* Ability to work as part of a team, sharing knowledge and training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
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