London Capital Credit Union ‘Make The World a Better Place’ Member Services & Support Officer We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression. Members Services & Support Officer Hours:Thirty-eight hours per week (part time, flexible working options) Period: Permanent, 3-month probation period. Pay:£30,094 pa, - £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme. Reports to: Deputy Manager (Operations) Main duties & responsibilities The main areas of the job will be to: To promote active membership, and take up of savings and loans products Ensure that members feel valued and welcome in dealings with the credit union Customer service - Dealing with member enquiries by post, telephone, email, website & App Accurate inputting of data into various IT systems. Person Specification - Member Services & Support Officer Administrative or clerical experience- Essential Customer service experience-Essential Experience of using a range of ICT efficiently-Essential Competencies A friendly and outgoing manner with an ability to make a good first impression-Essential Proven skills in accurate record keeping & policy adherence-Essential Good self-organisational skills-Desirable Works well in teams-Essential Good verbal and written communications skills in English - Essential Other Flexible with respect to working hours and tasks-Essential A knowledge and understanding of the credit union movement-Desirable A commitment to the aims and objectives of the credit union movement-Desirable To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role