Main area Administration Grade NHS AfC: Band 3 Contract 12 months (Fixed Term - Maternity Cover) Hours Part time - 30 hours per week (Please note this role requires to work at Airedale and other sites across the Airedale, Wharfe and Craven areas) Job ref 423-6810851
Employer Airedale NHS Foundation Trust Employer type NHS Site Airedale NHS Foundation Trust Town Steeton Salary £24,071 - £25,674 pro rata per annum Salary period Yearly Closing 05/01/2025 23:59
Senior Therapy Administrator (Band 3)
NHS AfC: Band 3
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come.
Job overview
To contribute to the running and development of the administration function of MSK Therapy service by maintaining accurate systems, supporting service development activity and undertaking general office duties.
The Musculoskeletal (MSK) Therapy Service is composed of Physiotherapists, Senior Therapy Administrators, and supporting staff. The service covers a wide range of patients across various settings, including outpatient clinics, community hubs, and remote outreach locations. Key components of the MSK Therapy Service include supporting clinicians with diary management, ensuring smooth patient appointment processes, managing data quality, and providing critical administrative support for the delivery of therapy services.
Main duties of the job
The post holder’s main responsibilities are to:
* Deal with telephone enquiries from patients, the public, staff and other health and social service departments
* Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and PowerPoint
* Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
* Develop, maintain and monitor office systems and make changes as appropriate.
* Support administrative team leaders and therapy managers in the day to day running of the service
Working for our organisation
We are always looking for enterprising and innovative approaches to the way we provide our services. We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients – we want to make these part of our DNA.
Detailed job description and main responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
Person specification
Qualifications
* Good general level of education (to GCSE level or equivalent to include Maths and English grade C or above)
* Level 3 Business Admin Qualification
Experience
* Must be able to demonstrate good IT skills and use of Microsoft applications (including Word, Excel, Outlook, Publisher, PowerPoint)
* Experience of working in an office environment completing administrative duties in the last 12 months.
* Experience of working with the general public
* Experience of supervision and training of other staff in last 12 months
* Experience of working in hospital settings
Knowledge
* Able to develop own knowledge and skills
* Knowledge of the NHS constitution
* Good knowledge of office technology
* Have an understanding of Therapy, Dietetics and Mobility Services
Skills
* Ability to work as part of a team
* Excellent time management skills including prioritisation and meeting deadlines
* Excellent interpersonal skills
* Problem-solving skills
* Ability to work under pressure and delegate tasks appropriately
* Ability to cope with working in a stressful environment, including emotional or aggressive patients and carers
* Ability to produce high quality written information including reports, presentations and spreadsheets
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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