Communications and Relationship skills To deal with enquiries in an efficient, polite and courteous manner, providing a caring and helpful service to patients, staff and the public. Analytical and Judgemental skills To establish the nature of a request for patient health records and process in accordance with office procedures. To prioritise workload to ensure patient health records are available to clinicians when attending the hospital for treatment, within agreed departmental timescales. Planning and Organisational skill To facilitate the administration of the Emergency Admissions team, Elective admissions and Outpatient clinics by locating, preparing and delivering patient casenotes and related documentation to the wards, Accident and Emergency Department and designated outpatient clinics to agreed departmental timescales. To participate in local rota arrangements for covering bank holiday duties as agreed with line manager. Patient/ Client Care To undertake to ensure the availability of the patients health records in accordance with departmental procedures, maintaining accuracy and compliance of the system to facilitate a reliable and efficient access 24/7. To send and receive health records to and from other designated sites as requested on a daily basis prioritising urgent requests Policy and Service Development Implementation To comply with all departmental procedures to ensure the provision of an accurate and consistent service throughout the department.