Job Description
We are currently seeking an exceptional Store Manager to join our Sloane Street boutique team on a full time permanent basis.
A solid proven track record within a similar role is necessary as well as profound understanding of
luxury retail and managing teams whilst driving excellence and people culture.
Role overview:
Scope
* Ensure the achievement of store sales budget
* Responsible for managing the store costs in an effective manner
* Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan
* As a dynamic and inspiring leader, manages all activities to achieve store business objectives, demonstrating an excellent client experience
* Perform with high integrity in company compliance with Corporate departments
* Be an ambassador of the brand by promoting its values and ambitions within the market place
* Key Holder
Key Accountabilities
* Empowered by the Retail Director/Area Manager/City Manager:
* guarantee the store profitability
* create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
* develop and implement business action plans to maximize sales for each product category and clients tier segment
* maintain a high sell through
* ensure the implementation and execution of all company initiatives within the store
* Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
* Guarantee the full organization of company assets, for both the BoH and FoH guidelines
* Communicate company set KPIs and identify strategies to ensure that the performance standards are met
* Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform
* Oversee and support stock levels through direct communication with key business departments
* Assure stock fill-in on basics and purchase assortment to achieve store goals
* Lead the CRM processes in order to:
* guarantee the execution of the company’s CRM initiatives
* opportunities with loyal and potential clients
* Ensure Learning and Development activities for the store employees:
* overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
* in collaboration with HR L&D, defining and guaranteeing the effective execution of individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases
* conducting monthly coaching sessions with the store managerial roles to review performance and provide constructive, timely feedback
* supervising and/or conducting, if needed, monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
* Approve the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
* Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
* Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
* Assure the processing of daily incoming and outbound merchandise requests and shipments
* Guarantee the Visual Merchandising standards
* Assure the inventory control
* Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization
* Collaborate with Corporate departments for adhering to and enforcing all company’s policies and procedures
Work with HR to:
* recruit and retain a high performing team
* ensure a consistent and branded onboarding experience for all new joiners
* participate to the Corporate review process for all store employees and set annual employees goals
* assure effective resolution for all the employee relations issues
* ensure Learning and Development activities for the store employees of FoH and BoH
* Assure excellent performance for the BoH team in order to:
* guarantee an effective support on the FoH activities
* be compliant with company procedures
* Perform other duties as directed
Profile:
· Proven track record with successful results in a similar role
· Minimum of 5 years in a management role
· Excellent interpersonal and effective communication skills
· Eligibility to live and work in the UK