Exciting long term opportunity
Immediate Start
About Our Client
Exciting organisation, which is a well-established enterprise in the industrial and manufacturing sector. Headquartered in Sheffield, the company is recognised as a leader in its field. Dedicated to the production of high-quality products, they also place a strong emphasis on continuous improvement and innovation.
Job Description
1. Inputting customer purchase orders (POs) and processing them through internal systems while ensuring compliance with export control procedures.
2. Maintaining daily communication with various customer contacts to ensure their needs and expectations are met.
3. Tracking and reporting on delivery performance, escalating any issues to customers when delivery promises are at risk.
4. Providing regular status updates to customers on order progress.
5. Collaborating with planning, production, and technical teams to ensure the timely delivery of customer requirements.
6. Striving to meet and exceed agreed-upon levels of customer service.
7. Communicating professionally with customers via phone, email, letters, and in-person interactions.
8. Investigating and resolving customer issues in a timely manner.
9. Maintaining accurate records of customer interactions and correspondence.
10. Working closely with Key Account Managers and the Internal Sales Support Team to ensure smooth operations.
11. Gathering and providing market intelligence as needed or directed.
12. Monitoring customer service performance and key performance indicators (KPIs) to identify trends and provide early warnings to management.
The Successful Applicant
A successful Commercial Assistant should have:
1. A strong background in customer service, account management space.
2. Excellent communication and interpersonal skills.
3. Proficiency in using Microsoft Office Suite and customer service software.
4. A positive attitude and the ability to work effectively as part of a team.
5. A problem-solving mindset with the ability to handle customer issues effectively.
6. Good organisational skills and the ability to manage multiple tasks simultaneously.
What's on Offer
1. An estimated hourly salary of £16.00 - £17.00, depending on experience.
2. Long term, ongoing contract.
3. Opportunity to work in a professional and supportive environment.
4. Exposure to various facets of the industrial/manufacturing industry.
5. Opportunity to contribute to a team focused on enhancing customer satisfaction.
6. On site parking.
7. Great benefits package.
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