Job Description
Job Overview:
The Breakfast Host is a vital role within at Ibis Budget Manchester Centre, responsible for creating a welcoming atmosphere for guests during breakfast service. This position requires excellent customer service skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Responsibilities:
* Greeting Guests:Welcome guests as they arrive for breakfast, ensuring they feel valued and comfortable.
* Menu Knowledge:Have thorough knowledge of the breakfast menu offerings to assist guests with their selections and answer any questions regarding dietary restrictions or preferences.
* Buffet Management:Oversee the breakfast buffet setup, ensuring that food items are stocked, fresh, and presented attractively throughout the service period
* Customer Interaction:Engage with guests during their meal, checking in on their satisfaction and addressing any concerns or requests promptly.
* Cleaning Duties:Maintain cleanliness in the dining area by clearing tables, sanitizing surfaces, and ensuring that all areas are tidy throughout service.
* Collaboration with Staff:Work closely with the team members to ensure smooth operations during breakfast hours.
Job Requirements:
* Previous experience in a customer service role within the hospitality industry (Not essential)
* Strong communication skills and a friendly demeanor are essential for interacting with guests effectively
* Ability to multitask and remain organized in a busy environment while maintaining a positive attitude
* Flexibility to work early morning shifts, weekends, and holidays as required.
Skills Needed:
* Excellent interpersonal skills to foster positive relationships with guests and team members.
* Basic understanding of food safety practices related to buffet management.
Benefits:
* ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
* Hotel discounts for your Friends and Family
* Training & Development
* International career opportunities
* Birthday Bonus (Extra break on your birthday)
* Employee Assistance Program: support your wellbeing in your professional and personal lives
* Recommend a Friend Incentive
* Pension Scheme
Our objective is simple: make you grow and give you the spark to unleash your personality
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