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Client:
RSK Group
Location:
Frodsham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1ca8fc0757e9
Job Views:
3
Posted:
18.03.2025
Expiry Date:
02.05.2025
Job Description:
RSK Group are actively seeking a Junior Infrastructure Technician to join our multiple award-winning, environmental company with a large client base. The role will primarily be office-based in our Helsby office; however, there will be some flexibility for home working available.
This is a unique opportunity to join a growing team in a fast-paced, sociable, down-to-earth, and growing company.
The role requires a forward-thinking individual with a mixture of people, organisational, project management, and technical skills.
Responsibilities:
1. Acting as the escalation point for the Support Team
2. Provide advanced technical support to the organisation's internal users
3. Resolve technical issues within the organisation's network infrastructure, including software, server (virtual and physical), and storage systems
4. Escalate to manufacturers support when required
5. Diagnose and troubleshoot complex technical issues
6. Develop solutions to solve complex technical problems
7. Monitor and maintain the network infrastructure
8. Office 365 and SharePoint/Teams administration
9. Ensure that the network infrastructure is secure and up to date
10. Create and maintain technical documentation and knowledge base assets
11. Maintain, configure, and develop core infrastructure and network technologies, including patching, automation, firmware updates, backups, etc.
12. Involvement with projects and migrations
13. Assist with ad hoc tasks as and when required
Person specification:
1. Proven experience in a 1st or 2nd Line Support role
2. Good knowledge of IT systems and network infrastructure
3. Excellent troubleshooting and problem-solving skills
4. Experience of Windows Server and Microsoft Exchange
5. Good knowledge of networking
6. Experience of Office365 and SharePoint
7. Experience of virtualisation technologies (VMWare, Hyper-V)
8. Experience of Cloud Technologies (Microsoft Azure Infrastructure)
9. Experience of Intune
10. Experience of Apple Mac
11. Understanding of security best practices
12. Excellent communication and customer service skills
13. Ability to work independently and as part of a team
Salary and benefits:
1. Salary £25,396
2. Contributory Pension Scheme
3. A flexible benefits programme including the option to buy additional holidays, childcare voucher, and private health care
4. Training and career development
RSK Group is an Equal Opportunities Employer
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