University Hospital Southampton NHS Trust
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Main duties of the job
Do you thrive in a fast-paced environment? Are you passionate about delivering exceptional administrative support that enhances the patient experience and journey?
We are seeking a range of Patient Administrators, Patient Services Centre Administrators, and Ward Secretaries to join our Trust. This role is essential for the seamless operation of our services and significantly impacts our patients' experiences.
In collaboration with your team of consultants, you will provide comprehensive administrative support. Your responsibilities will include direct communication with patients and healthcare professionals, coordinating appointment bookings, managing correspondence and actions from outpatient clinics, and ensuring the smooth flow of information among various clinicians and support services.
UHS offers outstanding training and development opportunities to help you achieve your career aspirations. Supporting the growth of our staff is fundamental to delivering high-quality, safe, and effective care.
Job responsibilities
Ward Secretary
This is an excellent opportunity for an organized individual with attention to detail and proficiency in Microsoft Office, who is eager to collaborate with various nursing professionals and the wider multidisciplinary team (MDT). Full-time and part-time positions are available.
Main Responsibilities:
* Collaborate closely with ward leaders to provide administrative support in cancer care.
* Prepare documentation, communicate with stakeholders, and use Microsoft 365 to organize and schedule meetings on behalf of the Line Manager.
* Deliver exceptional customer service by providing a professional telephone service, taking accurate messages, and offering information and guidance as appropriate.
We are looking for highly motivated and proactive individuals to join our busy department as Patient Administrators. In this role, you will build strong relationships with consultants, administrative teams, nursing staff, and external providers, ensuring a smooth patient pathway through the department. Strong written and verbal communication skills, along with the ability to work both independently and as part of a team, are essential.
Main Responsibilities:
* Confidently use Microsoft systems, working with minimal supervision and demonstrating a tactful, sensitive approach to challenging situations.
* Exhibit empathy and excellent communication skills, acting as the first point of contact by handling telephone calls, emails, and visitors, responding promptly and efficiently to queries.
* Thrive under pressure and prioritize your workload effectively.
* Familiarity with the Trust's electronic systems is advantageous but not essential, as training will be provided.
If you are resilient and proactive, with the ability to thrive in a fast-paced environment and respond to urgent requests from our stakeholders while meeting tight deadlines, we want to hear from you.
Person Specification
Qualifications, Knowledge & Experience
* Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
* Either Level 3 qualification in administration/customer service or equivalent experience or Vocational Level 2 qualification in administration/customer service or an equivalent level of experience.
* Experience as an administrator or secretary in an organization with a customer-focused environment.
* Knowledge of medical terminology.
Values & Behaviours
* Patients First
* Always Improving
* Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 per annum (pro rata)
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