Location: Hybrid (Home & Office-Based) Type: Full-Time, Permanent
At Solmar Villas, we are committed to providing our guests with high-quality villa experiences. As part of our dynamic Product & Quality team, we are seeking a Quality Manager who will play a crucial role in maintaining industry-leading villa standards. As the Quality Manager, you will oversee the quality control of our villa portfolio, ensuring that all properties meet and exceed our high standards. You will work closely with suppliers, Villa Managers, and internal teams to implement quality assurance processes, manage improvements, and ensure that our villas consistently provide exceptional guest experiences.
Support the Head of Product & Quality in managing villa quality standards.
Develop and implement a Quality Management System to maintain high villa standards pre, during, and post-season.
Organise regular quality checks and inspections across all villas, particularly before the launch and during the off-season.
Collaborate with in-resort teams and conduct onsite inspections to ensure quality is maintained.
Manage the investment process, ensuring timely and cost-effective resolution of quality issues.
Track ROI on villa improvements and report on actions taken to the Head of Product & Quality.
Oversee villa complaints, client feedback, and ensure accurate representation of properties.
Review and monitor industry standards, and ensure compliance with quality procedures and specifications.
Support the sustainability project and contribute to defining business policies, including implementing a supplier code of conduct and carbon measurement project.
Provide training and guidance to new team members on processes and systems.
Proven ability to meet deadlines and deliver top-quality work under pressure.
Excellent project management skills with the ability to manage multiple priorities.
Experience within the travel industry or a similar environment is preferred.
Some overseas travel required.
Join Solmar and be part of a dedicated team delivering the best in memorable villa holidays.