Job Introduction Elevate your career as Receptionist/Patient navigator with DHU Healthcare Are you a devoted Receptionist/Patient Navigator seeking a rewarding opportunity to continue delivering exceptional patient care at the forefront of the NHS? DHU Healthcare has a rewarding opportunity for you Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients and positively impacting lives will make you an integral part of our unwavering commitment to delivering the highest level of service every day at DHU. Your new colleagues will be a diverse multi-disciplinary community who, as a team, work collaboratively utilising their expertise to ensure that together we achieve collective brilliance. Location : Derby Urgent Treatment Centre (DUTC), Osmaston Road, Derby, DE12GD What DHU can offer you : Competitive salary: DHU Band 2 - £23,615 per annum (pro rata) Generous annual leave entitlement: Standard 25 days 8 bank holidays, increasing with service up to 33 days 8 bank holidays. Pro Rata/ Per Annum Working pattern - 37.5 hours per week Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing. Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you We can't always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make Free Parking: We know how expensive public parking can be Most of our sites offer free, secure parking for your vehicles. What your typical day looks like: To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person. The reception area needs to be cleaned in accordance with the reception checklist and any resources need to be stocked ready for patient care. I.e. Urine sample pots. Prescriptions need to be made available for each prescribing Clinician. Process referrals from 111 making contact with patients and their carers to arrange Primary Care Centre appointments and home visits ensuring compliance with the relevant National Quality Requirements. Use the clinical system to dispatch calls to home visiting crews and allocate appointments at Primary Care Centres. Ensure that home visiting calls as dispatched to visiting crews making most efficient use of resources to achieve timely patient care in line with the relevant National Quality Requirements Emergency equipment i.e. Resus bag, DE fib is to be collected from the store room and placed in an accessible place for all Clinicians. To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner. Comfort call patients if DNA. To check daily mail, extract and file any other relevant documents. To summarise patient records, following protocol. To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on. To be a successful receptionist/Patient Navigator you'll need: High level of Administration experience Previous experience in a health care environment desirable Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media Accuracy and attention to detail IT literacy skills in Word, Excel, PowerPoint Flexible & adaptable to meet changing needs of service Good team player able to work within a multi-disciplinary team Experience of working with the public on the telephone and face to face More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions Elevate your career as Receptionist/Patient navigator with DHU Healthcare Are you a devoted Receptionist/Patient Navigator seeking a rewarding opportunity to continue delivering exceptional patient care at the forefront of the NHS? DHU Healthcare has a rewarding opportunity for you Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients and positively impacting lives will make you an integral part of our unwavering commitment to delivering the highest level of service every day at DHU. Your new colleagues will be a diverse multi-disciplinary community who, as a team, work collaboratively utilising their expertise to ensure that together we achieve collective brilliance. Location : Derby Urgent Treatment Centre (DUTC), Osmaston Road, Derby, DE12GD What DHU can offer you : Competitive salary: DHU Band 2 - £23,615 per annum (pro rata) Generous annual leave entitlement: Standard 25 days 8 bank holidays, increasing with service up to 33 days 8 bank holidays. Pro Rata/ Per Annum Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing. Health Cash Plan: We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you We can't always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make Free Parking: We know how expensive public parking can be Most of our sites offer free, secure parking for your vehicles. What your typical day looks like: To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person. The reception area needs to be cleaned in accordance with the reception checklist and any resources need to be stocked ready for patient care. I.e. Urine sample pots. Prescriptions need to be made available for each prescribing Clinician. Process referrals from 111 making contact with patients and their carers to arrange Primary Care Centre appointments and home visits ensuring compliance with the relevant National Quality Requirements. Use the clinical system to dispatch calls to home visiting crews and allocate appointments at Primary Care Centres. Ensure that home visiting calls as dispatched to visiting crews making most efficient use of resources to achieve timely patient care in line with the relevant National Quality Requirements Emergency equipment i.e. Resus bag, DE fib is to be collected from the store room and placed in an accessible place for all Clinicians. To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner. Comfort call patients if DNA. To check daily mail, extract and file any other relevant documents. To summarise patient records, following protocol. To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on. To be a successful receptionist/Patient Navigator you'll need: High level of Administration experience Previous experience in a health care environment desirable Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media Accuracy and attention to detail IT literacy skills in Word, Excel, PowerPoint Flexible & adaptable to meet changing needs of service Good team player able to work within a multi-disciplinary team Experience of working with the public on the telephone and face to face More information on our recruitment process can be found here or reach out to our team of talent acquisition professionals by emailing: We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you. For more details about our recruitment process, click here, or contact our team of talent acquisition professionals by emailing At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions ADZN1_UKTJ