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We have an exciting opportunity for a Caseworker to join the West Midlands team, working 37.5 hours a week, based in our West Bromwich office. Victim Support offers a hybrid working policy, where you will be able to work some of your working days from home, if preferable.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
County/Borough
West Midlands
Office location
Room 4G, 38 Carters Green, West Bromwich, West Midlands B70 9LG
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday to Thursday 8am to 4pm, Friday 12pm to 8pm
Basic Salary
26,010.00 per annum
Contract type
Permanent
DBS required?
Yes
Police vetting required?
No
Closing Date
28/02/2025
Ref No
5955
What we offer:
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our West Bromwich office with the option of hybrid working from home. Travel across the area is required, and travelling time is within working hours & expenses are reimbursed. The hours for this role are Monday to Thursday 8am to 4pm and Friday 12pm to 8pm.
As a Caseworker you will:
* Effectively manage a caseload, delivering excellent services via telephone, video call, and in person to support service users
* Assess needs and risks at initial contact and on an ongoing basis
* Develop, deliver, and monitor safety and support plans for those affected by crime who accept ongoing support. Support will include providing resources, interventions, and information to all service users
* Help service users build healthy coping mechanisms and provide practical support and information
* Identify and provide action to safeguarding concerns
* Work collaboratively with key partners
* Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
* Deliver awareness-raising sessions on the impact of crime to partner agencies and community groups and participate in community events.
You will need:
* An understanding of the impact of crime
* Effective verbal and written communication skills
* A proven track record of successfully delivering services and working directly within a statutory, voluntary, or multi-agency setting(s)
* The ability to balance competing needs and priorities
* The ability to work independently and as part of a team
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high-quality services to victims and witnesses and being a vital force for change.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosure Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and is passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter, we particularly welcome applicants from Black, Asian, and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia, or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date.
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