FM Search & Select are looking for an experienced Property Manager to oversee an exciting new commercial & residential portfolio in Edinburgh.
About the Role
This is a pivotal role requiring strong leadership, exceptional organisational skills, and a customer-centric mindset to ensure we achieve and maintain high levels of occupancy, resident satisfaction, and revenue growth.
Key Responsibilities
1. Own and lead the overall leasing strategy, ensuring targets are met for occupancy, income, retention, and customer satisfaction.
2. Manage and inspire the leasing and customer service teams, promoting a culture of excellence and accountability across all functions.
3. Coordinate with cross-functional departments (maintenance, marketing, finance, etc.) to ensure seamless operations and consistent service delivery.
4. Oversee the day-to-day leasing operations including new leases, lease renewals and tenancy transitions.
5. Develop and implement resident engagement strategies that foster community, encourage lease renewals, and generate referrals.
6. Monitor team performance and KPIs, delivering regular reporting and implementing improvements where necessary.
7. Ensure compliance with all relevant property regulations, health and safety standards, and internal policies.
8. Act as a key point of contact for residents and commercial tenants, resolving escalated issues professionally and promptly.
About You
1. Proven experience managing residential and/or commercial properties, with a strong background in leasing and occupancy management.
2. Track record of successful team leadership, with the ability to motivate, delegate and manage performance effectively.
3. Demonstrable understanding of high-level customer service and its impact on resident retention and leasing success.
4. Strong communication, negotiation, and interpersonal skills.
5. Highly organised and detail-oriented, with the ability to manage multiple priorities under pressure.
6. Knowledge of relevant legislation, tenancy regulations, and property management systems.
If you are looking for an exciting new challenge please get in touch for further information.
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