The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.
Work as part of the Pulmonary Hypertension team to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
This role includes the co-ordination of One-Stop clinics and MDTs for the Pulmonary Hypertension Service.
The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
• General administrative duties for the department as directed by the Clinical Pathway Manager
• Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate.
• Ensure referrals are triaged and handled within the required timescale.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to trust policy.
• Ensure all patient demographics and contact details are kept up to date on EPR and all other systems within the department.
• When accessing patient records ensure computerised tracking systems are followed appropriately.
• Phone patients to provide instructions, reminders and information where
• Attend and participate in meetings relevant to the role as required.
• Collating agenda’s for relevant departmental meetings.
• Attend and minute take at the monthly MDM’s. Ensuring that accurate minutes are taken and sent out to the department in a timely manner.
• Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
• Provide support to the clinical team when required.
About our Trust
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
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Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
This advert closes on Friday 21 Mar 2025