An excellent opportunity has arisen for an experienced Infrastructure Analyst to join our small team in Chertsey. We are looking for someone with proven Microsoft 365 cloud experience, whether in a hybrid environment and/ or with experience of a migration to the cloud. Recent Microsoft certifications such as Exchange, Windows Server, Cloud, Security, Azure would be beneficial, along with knowledge of ITIL and Change Management. We are a flexible working environment and as such, can offer hybrid working, with an expectation that the successful candidate will need to be in the office more in the early days of the role. There will be an element of overtime associated with the role where out of hours updates are required, along with some travel to our other regional offices. As a key member of our IT Infrastructure team, your role will encompass: Approachable and confident liaison with internal staff, managers, customers and external support providers. 3rd line point of escalation for our 2nd line Infrastructure team. 3rd line support of LAN & WAN connectivity, alongside current Toshiba TEC network providers. Troubleshoot, raise and monitor complex faults with 3rd party systems maintainers, where required. 3rd line support of M365, including but not limited to a single tenant multi-domain environment (Azure/Entra-ID, Teams, SharePoint, PowerBI, InTune etc). This will encompass working with colleagues in HQ Japan, should access restrictions require their help. 3rd line support of mobile device management (Mobile Iron). Working alongside IT Infrastructure Manager to review IT disaster recovery plans and procedures. 3rd line Administration of Windows Servers and SQL. 3rd line Support of Antivirus suites & associated filters (Trend Apex One). 3rd line support of VMWare vSphere and above inc vCentre SAN environments. 3rd line support and analysis of in-house Active Directory. DNS, FSMO, DHCP & Group Policy Management. 3rd line support of Web Site availability, Application Firewalls and Intrusion Prevention Systems. Work on Infrastructure based projects, alongside the I.T. Infrastructure Manager and other key stakeholders. Implementation of new procedures in line with the needs of Toshiba TEC UK Imaging Systems and/or our customers. 3rd line support of in-house and customer backup systems (on-site or cloud based).