The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department Student Registry is part of the Student and Academic Services Directorate. The Student and Academic Services Directorate provides a professional administrative support service to staff, students and potential students of Durham University. The Academic Registrar is the head of the department and is responsible to the Pro-Vice Chancellor (Education) for its management. The following services fall under the remit of the Student and Academic Services Directorate: • Curriculum, Learning and Assessment • Student Immigration and Funding • Student Registry • Student Recruitment and Admissions The Student and Academic Services Directorate operate a hybrid working model with the opportunity to split working at home and in the office. Student Registry is based at the Palatine Centre in Durham City. Student Registry deliver student focused services and business processes, such as enrolment and registration, timetabling, examinations and assessment outcomes, statutory body data returns and provision of student management information, degree certificates and academic transcripts, student letters and other documentation and degree verification. The Student Records Administrator is based in the Student Records Team in Student Registry and provides a high level of customer service to staff and students, ensuring that information held about students and their programmes of study is accurate and consistent. The role involves responding to enquiries and requests from staff and students and also providing advice and guidance to on student related processes, including enrolment and registration. The quality and accuracy of student record information is extremely important, with trouble-shooting any anomalies or inconsistencies being a key part of the role. The role also provides cover on a rotational basis for face-to-face student enquiries at the Palatine Centre Student Service Advisers desk. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and access to holiday camps for children aged 5-16 throughout the year. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality, diversity and inclusion. Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply To be considered for this role, here are the skills/experience we're looking for: Qualifications/Experience 1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Post-16 qualification or equivalent experience 3. Experience of working in a busy office environment delivering front line administrative services. Skills/Abilities/Knowledge 4. Good spoken and written communication skills. 5. Advanced IT skills, including the ability to manipulate datasets using databases. 6. Committed to continuing professional development. 7. Good analytical and problem solving skills 8. Ability to work successfully as part of a team. 9. Ability to provide advice and guidance to a range of colleagues and customers. 10. Excellent attention to detail and an ability to maintain accuracy whilst working under pressure. 11. Highly organised with excellent time-management and prioritisation skills and the ability to work to deadlines and deliver under pressure. 12. The ability to deal with difficult situations and/or people. 13. The ability to consult, understand, interpret and advise on regulations. Desirable Criteria 14. Previous experience of working in education, particularly higher education 15. Knowledge of the Banner student records system How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV and • A covering letter which gives detailed examples of how you meet all of the criteria within the Person Specification Contact details If you would like to have a chat or ask any questions about the role, Ross Guy would be happy to speak to you. philip.r.guydurham.ac.uk Typical Role Requirements Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate. Service Delivery • Show a commitment to equality, diversity and inclusion and the University's values. • Provide an excellent and timely service to our students, staff and external customers. • Use your experience and problem-solving skills to resolve issues with student records, answer student and staff and staff enquiries and update records to maintain accuracy and consistency of data. • Collect, organise and record student, programme and module data and information accurately, interpreting documents received to ensure that programme and assessment guidelines and regulations are adhered to. • Promote positive wellbeing arrangements which benefit you and your team. • When carrying out your role, use and University and programme regulations and guidelines when managing student, programme, module and assessment data. • Use standard office-based devices and applications such as Word, Excel, Access and the Banner Student Records system to deliver services. • Develop and run database queries to check accuracy and consistency of data, particularly in relation to statutory body requirements such as the Higher Education Statistics Agency (HESA) • Update business process guides in line with current or new business processes. Teamwork • Resolve queries and respond to requests for information and advice, ensuring that all business process documentation is up to date and bringing any complex issues to the attention of more experienced team members for team discussion. • Help your team organise and provide student-related services that support key activities [for example, enrolment and registration, exams and assessment and statutory body returns] and contribute to team planning activities. • Help your team ensure that services are adapted in response to feedback and to meet changing demands. Communication/Liaison • Seek and monitor feedback from staff and students regarding student records processes and services to manage and meet expectations. • Ensure student records are updated accurately and consistently and full explanations are provided in response to queries which you receive. • Liaise with colleagues in academic departments, colleges, Computing and Information Services and other professional support departments to ensure that services are being delivered in an efficient and collaborative way. • Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes. • Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.