A vacancy for a part time Receptionist / Administrator at Bexhill Health Centre, (Bexhill Hospital Site)
The Hours and Days will be as follows:
MONDAY
08.30 - 14.00 (5 and a half hours a day, no lunch break)
The post holder may also be asked to cover Reception duties as required at Bexhill CDC and Arthur Blackman Clinic, Reception duties at a Busy Health Centre to include a number of software systems to assist the daily running of busy departments., 1. Provide comprehensive reception and switchboard service to all in-person and telephone callers, maintaining departmental communications and taking appropriate action, as necessary. Deal with diary bookings for clinical rooms and main hall, ensuring best use of room capacity, equipment or patient requirements. Positively contribute to the needs of patients and making a visit to the clinic a pleasant experience.
2. Provide front of house Reception duties, managing door entry system and check patients in with clinic lists provided by services working on the day.
3. Deal with queries arising by telephone and in person by patients, staff and other health professionals in an efficient and courteous manner, taking appropriate action and redirecting calls as necessary
4. Provide efficient administrative and secretarial support to the Clinic teams and provide dedicated support to the Special Care Dental Team by taking messages by phone or in person and dealing with routine queries, processing appointment letters, maintaining clinic diaries and lists, recording clinic attendances and activities including waiting times, record cancelled appointments, allocate follow up appointments, ensure records are available when required and incorporate new paperwork and re-file records as required, under direction of Manager and Managers Secretarial Administrator.
5. Use the SOEL Health patient database/appointment system for the services. This will include ensuring the data is up to date and accurate. To feed back to manager and seek advice regarding any complex issues around compliance with Trust policies and appropriate national standards.
6. Working on various software packages assist with bookings for patient services such as Maternity, Podiatry, DES, Bladder and Bowel and Special Care Dental. Organise medical records as required.
7. To deal with petty cash and credit card payments/cheque/cash income from Special Care Dental patients which involves Bank transactions.
8. Deal with incoming/outgoing post and distribute to the various departments. Ensure that all blood samples and specimens go with the courier on time.
9. Responsible for maintaining office and electronic filing systems.
10. Deal with any maintenance issues on site and report to the maintenance department.
11. Carry out weekly Fire and Fire warden checks. Daily Fridge readings.
12. Produce and Circulate Community Estates and Facilities Departments weekly Cleaning Schedules and Flushing Record Logs and distribute to 7 sites
13. Monitoring and ordering of supplies for the Housekeeping Team and stock and supplies for Special Care Dental on site, placing orders for authorisation on Supply Chain and reporting discrepancies to Manager or Managers Secretarial Administrator.
14. Undertake a range of general administration duties e.g. photocopying/filing/sending routine emails, arranging meetings, provide an efficient administrative support regarding various projects as required e.g. data collection.
15. Manage the Signing In system for contractors and maintenance visitors on site.
16. To work within, maintain and support the Trust's infection control policies and practices, helping the Trust to meet its Infection Control Targets.
17. To carry out all duties in a professional manner, adhering to the policies and procedures of the Trust and conforming with current legislation concerning Health and Safety at work.
18. To undertake and successfully complete any relevant training and study as required by the Manager or Managers Secretarial Administrator.
19. Report any Incidents or Accidents to the Manager or Managers Secretarial Administrator.
20. Monitor reporting any issues to the external space at the clinic, walk the boundaries daily.
21. Assist with other Trust related administration duties relevant to the post, as assigned by Manager or the Managers Secretarial Administrator., + The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
+ Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
+ Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
+ Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
+ Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
+ Safe
+ Effective
+ Caring
+ Responsive and
+ Well led
Receptionist Bexhill Health Centre
3
We are proud to provide 'Outstanding' care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.
In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Messages, queries, entry and exit to premises, Entry and Exit of patients, manage appointments and re-scheduling as needed.
Information to public on general dental services, Emergency Dental Service & role of the Special Care Dental Service. How to access NHS England and NHS Direct information.
Careful use of Trust systems both manual and electronic, to ensure accuracy of data. Store and share information in accordance with department protocols, Trust Information Governance Policy and Data Protection Legislation
Specialist systems: Assure, Supply Chain, Soel Health, Bagernet, Optomise, System 1 and SFD.
Budget / Delegated Budget managed: N/A
Authorised signatory for: N/A
Ordering Goods and Services: Supply Chain Requisitioner
Assist with monitoring stock of stationery and consumables, chemical cleaning and PPE equipment for the site.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.