Job Title: Repair centre Lead Technician
Location: Tewkesbury
Salary: £38,000
Job Summary
Our client in Tewkesbury is a leading technology organisation seeking a talented individual to support with repairs and maintenance of the product range. Ideally you will have a strong electronic background and hands on repair experience as well as excellent communication skills to liaise with customers in a technical manner.
Specific Job Responsibilities
Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement
Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
Train and educate remote repair technicians
Proactive communication with customers repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns
Thorough fault finding and diagnostics of product failures to component level
Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
Timely completion of high-quality product repairs & documentation
Always maintaining safe working practices e.g. soldering
Highlight repeat failure modes to engineering and management for continuous improvement
Monthly information sharing meeting with engineering
Support the incoming inspection of product from our sub-contractors
Timely creation of inspection reports & feedback t...