Job Title: Allocations Support Officer (Emergency & Temporary Accommodation)Working Arrangements: Hybrid working, with at least 2 days per week in the office.Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NTHours: Monday to Friday, 09:00 to 17:00Pay Rate: £15.39 PAYERole Duration: Temporary ongoing rolePertemps is excited to present a fantastic opportunity within the London Borough of Harrow for a proactive and motivated Allocations Support Officer to join the Housing team. This role offers a competitive pay rate of £15.39 PAYE per day. Additional benefits include accruing up to 28 days of holiday per year (including Bank Holidays) and the chance to apply for any internal permanent roles within Harrow Council.Responsibilities:
1. Oversee the allocation of emergency, temporary accommodation, and private rented housing to homeless households, ensuring the Council's interim and final homelessness duties are met.
2. Respond promptly, courteously, clearly, and helpfully to basic housing needs enquiries received in person, in writing, by telephone, or by email, within the target response times. Accurately record and refer enquiries requiring follow-up action.
3. Ensure all notifications regarding emergency accommodation bookings are recorded in the Calendar. Handle each booking promptly and efficiently, requesting key information from Booking officers, such as the number of household members, disability information, and any ot...