My client is seeking an experienced First Line Network Engineer, with a least three years hands-on experience. This position is within the Network Operation Centre Technologies, offering technical support for LAN/WAN and reporting directly to the Network Services Team Leader. You will play a pivotal role in developing detailed configuration designs, testing implementation plans, and facilitating integration to ensure successful project delivery. Additionally, you may contribute to pre-sales activities, participate in pre-build stages, and provide initial on-site support, all while maintaining a primary office-based role with occasional visits to customer sites or Data Centres. Assist with the administration and maintenance of the telephone system, including telephone switches. Assist with the creation of telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as requirements change. Help set up and maintain computer stations and software for training programs and demos. Internal Systems Assist in supporting corporate applications; internal corporate servers, user desktops, etc. Assist with basic troubleshooting, backup, and archiving. Help install and improve computer software and network equipment. New Recruits Administration Create network and email accounts for new users. Set up computers for new users and ensure delivery of equipment to users in different locations if necessary. Update company phone lists and email address books. Help Desk Administration Help answer all trouble calls/emails and enters work orders into our CRM software. Assist in administering and maintaining local and web-based applications Liaise with Microsoft and other vendors for online services. Assist in the administration and maintenance of Internal Systems programs Interact with internal clients to resolve basic help desk issues; communicate with internal clients in a professional manner maintaining confidentiality. Provide responses to internal clients in a timely manner. Asset Management Assist with the inventory management of software licenses, software, hardware, and other IT supplies. Assist with the purchase of software, hardware and other IT supplies. Promote responsible usage and care of corporate equipment. The ideal candidate will: Have a minimum of three years of experience in delivering Fortinet/Cisco and/or Juniper WAN and LAN solutions. Be familiar with essential tools like PRTG and Visio is a must, while knowledge of VMWARE technologies is advantageous. Be experiences in trouble shooting OSPF and BGP WANs Designing and planning and implementing network systems experience - (simple designs - drawing Visio diagrams of single or two circuit deployments)