We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.
We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
Our Role
We are seeking a highly skilled and motivated Connections Customer Engagement Manager to join our team. This role is pivotal in driving both external and internal engagement, managing stakeholder relationships, and establishing a team to enhance customer relationship management and drive growth.
The ideal candidate will demonstrate exceptional leadership, strategic thinking, and accountability, reflecting the high level of responsibility associated with the role. It is not expected that you have all of the skills and experience listed in this role description, as you will have the ability to recruit to match the team needs.
The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.
What we’re looking for
* Strong leadership and team management abilities.
* In-depth understanding of customer engagement strategies and best practices.
* Experience in organizing and executing high-impact events
* Familiarity with stakeholder management principles and techniques.
* Strong communication, negotiation, and interpersonal skills.
* Proven track record of successfully leading teams.
* Demonstrated ability to develop and execute strategic plans.
* Ability to analyse market trends and customer insights.
* Knowledge of business development and marketing strategies.
* Minimum of 5 years of experience in a customer/stakeholder facing role.
What we’re offering
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
* An annual bonus scheme
* 25 days annual leave increasing with length of service
* Car allowance or Company Vehicle
* Private Healthcare
* An employee rewards portal offering discounts on several well-known brands
* A market-leading contributory pension scheme
* Employee assistance programme
* Opportunity for professional development through our L&D function.
Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.
Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careers@enwl.co.uk or on 0845 366 0092 (option 2)
Any offer will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.