Advice Quality Specialist Permanent, Full-time (37.5 hours, Monday to Friday)
Hybrid working between our Derby office 3 days a week, 2 days from home
£Mortgage Advice Bureau (MAB) is the UK's leading mortgage broker, winning 250+ awards for the quality of its advice and service. As experts in mortgage and protection advice, we're proud of our industry reputation and of our people, who continue to be the heart of MAB's success.
Working within MAB’s Advice Quality Team, you will have second line oversight by conducting file reviews on Mortgage Adviser written business, ensuring they comply with MAB and industry policies and procedures. You’ll be sampling Adviser activity, providing feedback on risks and suggesting improvements to achieve excellent customer outcomes.
You will carry out file reviews on Mortgage advice using the review framework, identifying the correct customer outcome on files reviewed. You'll liaise with Business Owners, Advisers and internally to build great relationships, leading to improvements in advice quality.
If you're CeMAP qualified and are interested in developing your Mortgage Advice knowledge, there is potential to support you in obtaining your CeRER qualification in this role.
Knowledge and understanding of the regulatory requirements within the Mortgage Advice industry.
An ability to identify areas of regulatory risk with close attention to detail.
Relationship building skills at all levels.
At MAB we value different experiences and perspectives which adds diversity and value to our culture.