Restaurant General Manager - Pizza Hut at Glenshire Group
Location: Inverness, United Kingdom
Salary: £28000 - £30000 /year
Job Type: Full-time
Date Posted: November 28th, 2024
About Glenshire Group
Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail, Hospitality, Property, Cleaning Hygiene & Business Supplies, Online and Frozen Drinks. We are currently recruiting for a Restaurant General Manager as we add Pizza Hut to our business portfolio.
Reports To: Principal Operator/Area Manager
Position Overview
Leading the restaurant management team and team members, you will help direct the daily operations of the restaurant, ensuring both your team and your customers are satisfied.
Functional Responsibilities:
1. Manage all FOH and BOH operations and equipment maintenance.
2. Ensure adherence to all safety, sanitation, and security standards and create action plans for improvement as needed.
3. Maintain the financial well-being of the operation by meeting food cost and labor goals.
4. Manage P&L statements following all financial control/security standards.
5. Adapt quickly to changing trends, market and environmental conditions, modifying store plans to meet business targets.
Leadership Responsibilities:
1. Lead with a Growth Mindset and model Smart, Heart, and Courage.
2. Set high standards for self and others.
3. Recruit, hire, and bench plan.
4. Implement restaurant training programs for team members and management to maximize performance and realize their career potential.
5. Oversee training, development, and performance management of restaurant team.
6. Build and lead the store management team and report on performance and activities in the restaurant.
Culture Responsibilities:
1. Create a culture of positivity and inclusivity following Yum!'s culture and values.
2. Create a culture of recognition.
3. Build strong customer relations by engaging with all customers.
4. Demonstrate self-responsibility and a helpful, upbeat, friendly and positive attitude at all times with restaurant team and customers.
5. Ensure a positive customer experience by taking feedback from customers and resolving complaints.
Educational & Experience Requirements:
1. 3 years multi-outlet food retail or service industry experience at a supervisory/management level preferred.
2. Proven track record of On Target performance in Balanced Scorecard KPIs (or equivalent) with primary profit responsibility.
3. Certified in Leading a Restaurant (LAR).
4. Clear ITC check.
5. Ability to move between restaurants as required by Pizza Hut.
6. Strong written and verbal communication skills.
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