Direct message the job poster from Tata Consultancy Services
UK&I Technical Recruiter at Tata Consultancy Services
Job Type: Permanent
Location: Gaydon, UK
Number of hours: Standard
Ready to utilise your experience in providing Printer Support?
Join us as a Printer Support Engineer
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
* Gain exposure to innovative technology.
* Be part of an exciting team where you will be challenged every day.
* Fast track your growth with diverse career opportunities internally.
The Role
As a Printer Support Engineer, you will be part of the front-line team dealing with and owning all Print issues on behalf of our clients. This role will be to support and manage the Printer fleet (majority of HP). Working within a large multi-discipline, multi-site team, the Printer Ops team will be focused on Incident resolution, problem management and process improvement. For this role, you will be required to visit different customer sites across West Midlands therefore must be available to work different client sites and will sometimes be required to drive large vans.
Key responsibilities:
* Manage, respond to and resolve all End User Print based incidents.
* Installation, configuration and management of Print Devices (primarily HP but also Printronix, Intermec, Fujitsu etc) and Print Servers inc Pull Printing.
* Liaising with HP for any escalated issues and new printer installation.
* Perform Printer Move within a site or different sites.
* Attending Technical support calls and work with multiple teams as part of incident resolution.
* Performing regular health check of Servers and take part in Change requests and any maintenance activity planned related to Printer estate.
* Work with and assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations.
* Maintain agreed SLA levels and always assuring Quality of delivery.
* Remain visible to customers as the face of IT to listen to their concerns and share as needed.
* Ensure that problems are logged, investigated, resolved and closed within agreed timescales.
* Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s.
Your Profile
Essential skills/knowledge/experience:
* In Depth and proven experience of Client Operating systems like XP, Vista, Windows 7 and Windows 8/10 to MCP certification level.
* Possess Valid UK driving licence.
* Excellent working knowledge of Print servers, DSS and JetAdmin.
* Excellent Hardware Knowledge of HP and other print devices.
* Excellent knowledge on Safecom and Pull print solution.
* Experience working within a large complex IT department/organisation.
* Ability to understand the Business from a user perspective.
* Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result).
* Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction.
* Proven focus on identifying and documenting User and Service Risks and Issues.
* Ability to communicate and influence at all levels.
* Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
* IT Services and IT Consulting
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