Job Description:
Role Responsibilities
* Cover all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
* Proactively handle guest requests in an efficient, friendly, and timely manner, ensuring prompt and professional service.
* Manage all external and internal calls professionally.
* Communicate effectively with other departments and service providers, fostering a ‘one team’ approach to guest satisfaction.
* Be flexible and adaptable to ad hoc duties, shift changes, or location adjustments.
The Ideal Candidate
* Has front-of-house reception experience in a luxury hotel, premium airline, retail, or corporate environment.
* Possesses a passion for delivering exceptional customer service.
* Has excellent interpersonal skills and an outgoing personality.
* Can adapt working style to different environments.
* Has excellent command of English, both verbal and written.
* Understands professional etiquette.
* Has high attention to detail.
* Can work well under pressure, acting proactively and intuitively.
* Willing and able to travel across London within the M25, mainly in Central London and Canary Wharf.
The successful candidates will receive a competitive salary package along with benefits such as pension, store discounts, and life assurance.
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