Wombwell Medical Centre is looking for a Receptionist to join the existing team, who needs to be reliable, motivated, and a team player with good telephone and communication skills. Ideally, we are looking for part-time hours but would consider a job share opportunity for the right candidates.
We are open from 8am until 6pm, and flexibility is essential as you will be required to work between these hours to meet the needs of the business and cover colleagues when required. We also provide extended hours on a Monday till 8pm and Wednesday from 7am.
Experience of working in a GP surgery is preferred; however, full training will be provided for the right candidate.
Main duties of the job
You will form part of our friendly, but hard-working, reception team, providing a professional, efficient, and effective reception service to both patients and health professionals alike. Confidentiality is an essential part of the role.
Key responsibilities:
* Make, amend, and cancel clinical appointments for patients using the EMIS Web clinical system.
* Care navigate patients to the most appropriate health professional/service when booking appointments.
* Deal with and record accurate messages from clinicians and patients.
* Dealing with patient prescription requests.
About us
You would be joining a team of 8 Receptionists and 7 Admin/secretaries working at a friendly GP surgery located in Wombwell. We have a list size of 10,000 patients and achieved a rating of 'Good' at our most recent CQC visit. We are part of the Primary Care Network and one of our GP Partners is one of the Clinical Directors in Barnsley.
Job responsibilities
Administration
* To have a thorough knowledge of all Practice procedures.
* To work in accordance with written protocols.
* Photocopy as requested.
* Receive repeat and acute prescription requests, checking names and addresses.
Reception
* Receiving patients, consulting with the practice team.
* Answer telephone calls in a professional manner, dealing with enquiries via telephone and face-to-face.
* Taking home visit requests.
* Take accurate messages and relay to the appropriate person via email/other.
* Telephone for results and information from outside agencies, i.e., hospitals, GP surgeries, Health Centres.
* Data input and retrieval via computer system.
* Be able to cover all reception positions as necessary.
Computer:
* Process patient change of details.
* Booking, cancelling, and changing appointments.
* Process repeat prescription requests in accordance with Practice guidelines.
Other tasks:
* Ensure building security.
* Maintain supplies of stationery in reception and consulting rooms.
* Keep workplace organised and tidy.
* Clear consulting rooms when possible and tidy waiting room.
* Any other tasks allocated by management.
Person Specification
Experience
* Experience of working in a GP practice.
* Experience of working on EMIS WEB.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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