Job Responsibilities:
* Complete all mandatory training as requested by the business.
* Identify and escalate any client complaints and/or expressions of dissatisfaction.
* Work closely with other areas of business, including adviser support, sales, administration, and operations, to resolve client queries and pass on all pertinent client information.
* Pro-actively build and develop relationships within the business and external clients.
* Support the business to deliver excellent customer outcomes.
* Ad-hoc project work as directed.
Qualifications:
* Proficiency in Microsoft Office (in particular, Excel) is a must.
* Minimum of 2 years working in general pensions administration.
* Professional qualifications or certification in financial services and specifically pensions topics is an advantage.
* Experience working on large projects is an advantage.
* Ability to prioritise workloads and achieve strict deadlines.
Requirements:
* An ability to communicate effectively to a range of stakeholders.
* An eagerness to learn and bring new ideas to the table.
* Ability to communicate with internal and external clients in an easily understood manner and across different peer groups.
* Analysing and interpreting key information to aid in projects/tasks.
* Delivery of good customer outcomes.
* Ethics & integrity - Act honestly and fairly at all times.
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