Salary: £15.07 per hour
Reporting Line: Branch Manager
Contract Type: 6 months fixed term contract
Hours: 18 hours per week over Mondays to Saturdays
Please note, if successful in this role, your contractual job title will be Customer Services Consultant.
What to expect
As a Customer Services Consultant, you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services.
You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.
This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area, and Meet & Greet.
What you’ll need to succeed
You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will:
* Have previous customer service and cash handling experience.
* Possess first-class communication skills with the ability to hold friendly and informed conversations about our products and services.
* Be a great team player who understands and respects everybody’s contribution to our success.
* Understand what outstanding customer service looks, feels, and sounds like.
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognize the importance of adapting and growing. Our commitment to evolving is stronger than ever; without losing the essence of the personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Pay: £15.07 per hour
Expected hours: 18 per week
Work Location: In person
Reference ID: 17735
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