UK&I IFM LEAD Job ID 188185 Posted 08-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an IFM Lead (UK&I) to join the team based in London. The Senior IFM Operations Manager for UK & Ireland is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Critical Facilities and FM standards/guidelines in terms of design, operational performance, and overall resilience. In addition this position is responsible for the strategic management of the client's critical environment infrastructure (including co-lo sites), and practical delivery of best in class operational standards resulting in an excellent engineering service provision across the UK&I region. You will be an evangelist for engineering best practice and act as a trusted advisor to the client, supporting the development of engineering standards. Key Responsibilities: - Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution - Acts as single point of contact and develops positive relationships with the client for all IFM services issues in UK&I - Manages on site facilities management operation teams in terms of staffing, training, development, and performance. - Responds to problems and concerns; implements policy, rules and regulations. - Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA. - Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. - Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. - Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. - Ensure planned preventative maintenance activities are delivered to plan on time and within budget, with particular emphasis on critical maintenance, and fire impairment policies. - Work collaboratively with various client teams, central CBRE energy management team, other CBRE management teams on the account. - Ensure contract specific reports are produced and issued in a timely manner. - Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. - Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. - Contribute to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. - Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. - Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. - Manage various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. - Ensures all statutory compliance requirements are met through the use of CBRE's Technologies. - Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. - Ensure compliance in accordance with CBRE and Client - Responsible for all in scope engineering service delivery in the UK&I region - Provide support to the Global Engineering Lead/Account Director, providing tactical and operational delivery reports as well as Supply Partner management and direction. - Use data to drive monitor, report on and drive performance of the engineering team across the region. - Support the implementation of the CBRE Shield Critical Facility Risk Management (CFRM) program and own the CFRM performance for the region. - Support Smart FM initiatives across UK&I. - Provide leadership, support and guidance to sub-region engineering leads to ensure effective, timely and complete delivery of the service provider's deliverables in accordance to the service level agreement and contract. - Manage regional incident and escalation, lead engineering problem solving, fault finding and root cause analysis for the region acting as the primary interface with the client, local vendor partner, and other stakeholders. - Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Experience Required: - Excellent client relationship and leadership skills - Strong communication and presentation skills - Ability to effectively respond to complex inquiries, requests or complaints from clients, line management and supply chain, - Experience in change control and engineering planning tools and processes - Strong financial control to maintain cost within budget - Intermediate skill with Microsoft Office Suite, - Relevant experience managing an engineering service delivery across multiple remote and culturally different locations. - Tertiary qualification in Engineering Studies preferable with Degree in Mechanical or Electrical Engineering. - A minimum of ten years post training experience, five years of which in maintaining critical engineering environments. - Member of an Engineering related professional institutions i.e. ASHRAE/CIBSE/IEE. - Sound knowledge in Health & Safety About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking 128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. GWSEMEA CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)