Are you confident, organised and committed? Do you have excellent communication and people management skills? Do you enjoy organising community events? From managing the borough's Mayor’s diary, supporting the running of the Civic committee meetings to organising high profile public events including Remembrance parades and receptions, no day is the same in this unique and interesting role. This position will put you at the forefront of an all-year round programme of civic engagement within Great Yarmouth Borough Council and providing support to the Mayor in carrying out an extensive number of engagements each year. The successful candidate must be committed to providing a high standard of customer care and will take prime responsibility for the direct liaison with a wide range of residents and community groups, as well as regular contact with a variety of dignitaries and high level public servants. Working with the wider marketing, events and engagement department, teamwork is essential as well as being able to work creatively on your own initiative to meet deadlines. Purpose of role To manage, plan and deliver the Civic Programme, events and Mayor’s diary, to budget with support from the Marketing and Engagement Manager. To promote the Borough as an area and ensure the role of the Civic Office is central to all communication and marketing work. To support and deliver professional public, private and corporate events to budget and in line with the council’s Corporate Priorities. To support effective engagement between the council, its stakeholders and residents. To provide support to the Business Support Events Co-ordinator to ensure the team is resilient. Corporate Responsibilities To co-ordinate Civic and public events in line with Council procedures with the support of the Market and Event Manager. Be accountable for protecting and improving the reputation of the Council by delivering excellent events and overseeing stakeholder relationships across the borough. Be accountable for the Civic budget. Operational Responsibilities Support the Marketing and Engagement Manager to plan and deliver successful public events having due regard to the financial viability, risk, assessment and health and safety. Ensure the Mayoral role and ceremonial functions are undertaken professionally and promptly to uphold reputation of the council as a community leader. Manage staff and contractors delegated to delivering Civic events, including coordinating marketing and communications, design of materials, site plan and briefing notes. Co-ordinate the event management supply chain and sub contractors for Civic events. Oversee the Mayor’s charity each year, including leading on fundraising. Take the lead on the civic relationship with Great Yarmouth’s twinned town, Rambouillet and all that it entails. Devise, plan and deliver successful Freedom of the Borough ceremonies. Be on hand to support and assist in emergency /urgent civic situations. Work closely with colleagues as part of a high preforming team to deliver quality events (public and private), marketing campaigns and Civic Programme. Provide service resilience through supporting and covering the duties of the Business Support Events Co-ordinator. In conjunction with Marketing and Engagement Manager, ensure that data protection legislation is adhered to. Undertake such other duties as may be appropriate to the post as directed by the Head of Service/managers Experience/Knowledge Demonstrable track record of organising successful events. Knowledge of the entertainment/events market. Experience of working within a supply chain to deliver an event or project. Able to carry out business support functions on behalf of the wider team e.g. invoices, orders, meeting planning etc. Knowledge of Civic events would be an advantage. Knowledge of working in a political environment and the responsibilities of, the Mayoral role. Additionally, experience of working with councillors would be an advantage. Awareness of health and safety and risk management in relation to public & corporate events. Excellent organisation skills and attention to detail. Qualifications and Skills GCSE English and Maths at grade C (Level 4) or above, or an equivalent Level 2 qualification demonstrating literacy and numeracy skills. Excellent organisational skills with the ability to prioritise and manage multiple projects simultaneously. Exceptional communication skills for interacting with customers and local organisations, including strong interpersonal skills and the capacity to build effective working relationships at all levels with both internal and external stakeholders. Proven ability to perform effectively under high pressure, quickly adapting to rapidly changing situations. Strong problem-solving abilities. A methodical, motivated, and customer-focused approach to work. An enthusiastic, friendly, and confident demeanour, maintaining professionalism at all times. Proficiency in the use of IT business applications (Outlook, Excel, Word, etc.). Capability to work positively and efficiently. Ability to conduct appropriate research to support the development of marketing and events activities. Personal Qualities and Attributes Strong attention to detail. Positive and enthusiastic attitude. Organised, creative and capable of planning work projects and events. Able to work independently as well as part of a team. Professional with a good understanding of customer care. Able to work under pressure, meet deadlines with minimal supervision, and prioritise workloads. Ability to apply practical solutions. Ability to listen and remain calm under pressure. Act as an advocate for the council. Flexibility and creativity to adapt to the changing needs of the Council and customers. Additional requirements Able to travel independently and be flexible in terms of working hours, including outside normal office hours. Some evening and/or weekend working.