This Role: Senior Property Services Advisor
Permanent Full Time Office Based
Salary: £28,619
Location: Beeston, NG9 1LA - Free on-site parking
Following to an exciting development in our team we are recruiting for several Senior Property Services Advisor. This is the next level of support where you will be the first point of contact for many of our customers, delivery partners and colleagues, dealing with and owning their property related enquiries through to resolution.
The focus of this role is to help the Property Desk reach next level proficiency by delivering an outstanding customer experience to ensure customer queries and issues are dealt with effectively and through to conclusion. Your responsibility in this role is to balance a quality and professional approach with a strong technical understanding and be performance driven
Duties will include, but not be limited to: -
1. Acting as the main point of contact by telephone for residents reporting repairs and maintenance-based enquiries.
2. Providing property repair and maintenance-based advice to residents over the telephone and accurately diagnosing repairs or identify defects to allow the raising or expediting of works orders as required.
3. Raising accurate works orders for our delivery partners to enable and maximise the first-time fix opportunity and minimise the...