Salary-£22308
At Virgin Media O2, were not just about keeping people connected; were about making every interaction meaningful. As a Customer Service Advisor, youll work with some of our most vulnerable TV, broadband, mobile, and telephone customers, where youll make a genuine difference by providing exceptional support. Youll take ownership of their queries with empathy and care, ensuring every interaction enhances their trust in us and strengthens their loyalty.
What youll be doing
* Resolving complex customer queries, taking full ownership to deliver seamless experiences.
* Supporting vulnerable customers with understanding and compassion, tailoring your approach to meet their individual needs.
* Communicating effectively, listening carefully and responding with clarity to ensure customer satisfaction.
* Playing a key role in meeting quality and satisfaction goals, contributing to a team dedicated to delivering first-class service.
Training
Your journey starts with a comprehensive induction and training programme during your first few weeks (9am-5pm, full-time in the office). After that, youll transition to a 37.5-hour work week, with flexible shifts between 8am and 9pm and hybrid working options. Weekend work is part of this role, comprising about 20% of your schedule.