Job summary
Hadwen and Quedgeley Primary Care Network is pleased to inviteapplicants for an exciting management role working within primary care inGloucester City. The post-holder will provide operational support, strategic planning, and effective project delivery within thePCN.
We are looking for someone to join us on 20-25 hours per week, working across two Practices in Quedgeley and Abbeymead.
The PCN Business Manager will bring strong operational and peopleskills to the role and work alongside the existing PCN Management Team.
As a member of the PCNs management team you will offer support tocolleagues in the PCNs member practices. Ideally you will have knowledge andexperience from working in the NHS however, applications with strong skillsfrom other organisations will be welcome.
Main duties of the job
You will have oversight of a number of projects and services committedto or commissioned by the PCN as well as responsibility for the management,resourcing and regulatory compliance of the work of the PCN. You will workclosely with the PCNs Clinical Director and the management teams at bothPractices, and be responsible for writing bid applications and completingrelevant reports and templates.
The role includes regularly attending internal and externalmeetings, representing the PCN across different groups.
About us
Hadwen and Quedgeley PCN was formed in 2020. We have 2 memberpractices, Hadwen Health in Abbeydale and Quedgeley Medical Centre inQuedgeley. We have a combined population of approximately 24500 patients. OurNetwork works very closely with our community team and other local Healthcareproviders. Both participating practices have adopted new methods of working viaan extended clinical workforce which includes Salaried GPs, ClinicalPharmacists, Advanced Practitioners, Practice Nurses, Health Care Assistants,Physiotherapists and Social Prescribers.
Job description
Job responsibilities
Business Planning and PCN Strategy Development
1. Lead the development of a PCN strategic plan
2. Identify new income streams and new services for network practices
3. Support the strategic development of new services and participate in theirevaluation
4. Apply for PCN development funds and resources to help the network achieve itsobjectives.
5. Look at PCN development nationally and advise the Clinical Directors andmember practices on initiatives, policy development, best practice and fundingstreams
Meetings
6. Chair PCN meetings
7. Attend countywide PCN meetings
8. Be a point of contact for the Clinical Directors, Networkpractices, screening communication,correspondence and attend meetings asrequired
9. Work with member practices to build a network identity and promote its ethosand values
10. Represent the network at meetings with the ICB and other partners
11. Work with other PCN Managers and Clinical Directors within the county
12. Encourage and foster effective working relationships between networks andwithin the ILP
Financial and contractual performance and financial reporting
Work alongside the member Practicesto:
13. Track Income and expenditure
14. Provide financial reports to the network practices.
15. Monitor and track risks and issues. Work on proactive escalationand resolution
Bids and Contracts
16. Review PCN service specifications and identify KPIs and keydeliverables for practices
17. Prepare and present Business Cases to the PCN practices
18. Work with member practices to ensure that all obligations under the agreementare met and network practices are fairly and equitably remunerated.
19. Oversee performance dashboards and supporting practices to implement remedialactions where needed.
20. Represent the interests of the network at contract meetings with other bodiessuch as the ICB
21. Present data to member practices, Clinical Directors and other stakeholdersrelated to network performance
22. Draft bid proposals and contract responses. Complete and signMoUs.
23. Maintain records to demonstrate performance against targets
24. Act as Project Manager for existing and new projects
HR/Workforce planning
25. Compile workforce returns as required by NHS E/ICB
26. Lead on all PCN workforce planning and proposals for PCN
27. Providing management support to Social Prescribing Link Workers and Care Coordinators
Communication and Engagement
28. Maintain effective and timely communication with networkpractices, clinical directors and network employees
29. Communicate with network practices, ICB and other stakeholders such as thewider ICT, Care Homes etc and promote the identity and ethos of the network
30. Communicate effectively with patients and carers
31. Be comfortable and competent at networking at all levels
32. Apply professional standards
33. Oversee alignment of digital options for service delivery across the PCN
This job description is intended to be a basic guide to the scopeand the responsibilities of the post and is not exhaustive. There may be otherduties required of the post holder commensurate with the position. It will besubject to regular review and amendments as necessary in consultation with thepost holder.
Person Specification
Qualifications
Essential
34. Ability to seek out, build and foster relationships to effectively develop and deliver on projects and plans.
35. Excellent communication skills with ability to communicate at all levels and across a multi-agency environment.
36. Ability to manage a large amount of complex information with accuracy and attention to detail.
37. Organisational skills and ability to operate effectively across complex work cultures and environments.
38. Ability to anticipate, plan and manage change.
39. Strong project and financial management skills. Competent in organising and managing competing priorities.
40. High level of IT / computer skills including use of databases and spreadsheets.
41. Significant knowledge of techniques, and tools across range of activities including:
42. Budgeting and financial management.
43. Commissioning and contracting.
44. Project management.
45. Ability to build strong and positive working relationships across the Primary Care Network.
46. Ability to influence others constructively to achieve results
47. Ability to solve problems, make good judgement and take decisions
48. Ability to work under pressure and meet deadlines
49. Reliability, integrity and discretion
50. Willingness to constructively challenge the work of self and others
51. Able to work with initiative and creativity
52. Ability to manage own workload
53. Flexibility and enthusiasm for working in a changing environment
54. Experience of co-ordinating projects in a complex and challenging environment
55. Experience of monitoring budgets and project plans.
56. Experience in recruitment, induction and training of staff
57. Excellent level of written and spoken English and good level of numeracy
58. Able to travel independently across the local area
Desirable
59. Knowledge and understanding of current NHS pressures, local healthcare structures and priorities and drivers relating to Primary Care Services.
60. Knowledge and understanding of PCN networks and their priorities
61. Experience of working in a Primary Care setting or other healthcare environment