Application Support Analyst
Job reference number: LB010
Permanent, full time, 35 hours per week. Flexible working covering 7 hours per day between 7am and 6pm Monday - Friday. Some out of hours / weekend work may be required on occasion.
Location: Kings Hill-based (Kent) with hybrid working (Average of 2 days per week in the Kings Hill office)
Salary: £46,000 - £49,000 per annum
As an Application Support Analyst, you will:
1. Manage/support production business systems and internal users
2. Attend regular meetings with 3rd Party suppliers and Internal Service Reviews
3. Action Service Request, Incident and Problem Management tasks, resolving issues by yourself or with other team members
4. Utilize strong SQL knowledge and troubleshooting experience
5. Participate in systems integration projects
6. Manage applications effectively
7. Leverage banking/financial systems experience (beneficial)
8. Apply Database Administrator skills (beneficial)
9. Liaise with 3rd party suppliers
10. Understand the full ITIL Service Delivery Life Cycle
11. Exhibit excellent communication skills
12. Maintain a high energy level and ability to drive all types of requests/incidents through to completion
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