Reporting into Technical Services Manager, the Technical Communicator will join our Technical Services on a Full-Time, Permanent basis at our South Guildford location.
This role involves providing technical support by assisting with troubleshooting complex machine faults and providing repair advice.
Roster: Monday – Friday, 8.5 hours/day (including meal break)
What You’ll Do:
* Assist with troubleshooting complex machine faults
* Engage with various stakeholders including customers, management, product support and engineering teams, and the service department
* Restore product functionality with a quick turnaround time
Skills & Experience:
* Trade qualified as a Mechanic, Heavy-Duty Equipment Mechanic, or Automotive Electrical Technician
* Post-trade experience with proven ability to read electrical and hydraulic schematics
* Safe working practices knowledge
* Strong diagnostic and problem-solving skills
* High attention to detail and continuous improvement
* Ability to mentor and work both in a team and independently
* Flexibility and willingness to travel on short notice should it be required
* Technical/product knowledge of Caterpillar equipment (Desired)
Our Benefits:
* Financial Benefits: Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness: Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career: Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
* Additional Perks: Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment:
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
#J-18808-Ljbffr