Communication: Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome Provide effective communication and problem solving both face to face and via telephone Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation Attend admin team/departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively Analytic and Judgemental Skills/Freedom to Act: Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision Ability to recognise situations that should be referred onto the Supervisor and take prompt and appropriate action Planning and Organisational Skills: To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales Undertake work that has been prioritised by the Supervisor/ Line Manager Book, monitor room bookings and arrange meetings as and when required Policy and Service Responsibilities: Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services Responsibility for Staff: Participate in the induction and training of all new members of staff Demonstrate own activities to new / less experienced staff Responsibility for Information: To liaise with medical records with regard to availability of medical notes for forthcoming clinics, ensuring where possible, all results/correspondence are available for the patient's clinic appointment To develop and maintain an efficient individual filing system on behalf of the team to include correspondence, reports, complaints, research and results Be responsible for confidentiality in line with Trust policy and procedures Accurately input data using a variety of Trust IT systems in a timely way Prepare and scan information onto the Trust IT systems Ensure all information held is kept up to date Be responsible for the quality of information Shred and destroy confidential documentation in line with Trust policy Provide information / produce basic routine reports at an appropriate level under supervision Input staff information into the Electronic Staff Record adhering to confidentiality Research and Development: Undertake surveys and routine audits of own work as and when required