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Patient Access Clerk - Clinical Haematology
Band 3
Main area Clinical Haematology Grade Band 3 Contract Fixed term: 9 months (1 x FTC 9 months) Hours
* Full time
* Part time
* Job share
* Flexible working
37.5 hours per week Job ref 279-6751738-JAN25
Employer 279 University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Royal Sussex County Hospital Town Brighton Salary £24,071 - £25,674 per annum pro rata Salary period Yearly Closing 28/01/2025 23:59
Job overview
We require a highly motivated, flexible and enthusiastic individual with excellent customer service skills to join our administration team working in a friendly, positive and supportive environment within the Cancer Directorate. The available post will be based at the Sussex Cancer Centre in Brighton.
Patient Access Clerk, Band 3:
* Full time Monday – Friday, 37.5 hours per week, to include occasional shifts until 1930 (approx. 2 per year), bank holidays and weekends on a rota basis (approx. 2 per year)
You will be working within an established administration team supporting the clinical and nursing team within Haematology services. You will have administrative experience, a good general level of education and be computer literate. You will have experience of working with the general public and will have a good telephone manner. You must be able to work well both within a team and unsupervised, with good communication and organisational skills and the ability to work effectively under pressure.
Main duties of the job
To support the Patient Access Manager in the provision of an effective and efficient patient access service for haematology services that includes working in all reception areas and appointments offices.
* To be responsible for managing the booking of patients from referral to outpatient attendance and to discharge from clinic or from treatment, working in collaboration with medical, nursing, paramedical, management and administrative staff across University Hospitals Sussex sites.
* To analyse and validate Patient Targeting Lists (PTL), patient outcome data and cancer waiting time and 18-week validation reports and report issues to the Patient Access Manager.
* To work as a member of a team in providing a flexible, efficient and high-quality administration service for patients attending the hospital and to assist medical staff, allied healthcare professionals and nurses in the management of oncology, haematology and radiotherapy.
* To recommend changes to policies and procedures in order to provide an optimum patient access service.
Person specification
Experience and Skills
* Substantial experience of admin/clerical work
* Experience of working with the general public
* Computer literate with knowledge of Microsoft products to include Word & Excel
* Ability to handle complex enquiries from patients, some of whom may be distressed/anxious about their care
* Ability to work unsupervised, plan, prioritise and manage own workload
* Experience in a hospital or healthcare setting
Important information for applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.
Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.
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