Job title: Team Member
Reports to: Shop Manager
Purpose of Role
To contribute to increasing the sales of the shop through providing
an excellent customer
experience and outstanding product quality whilst working
as part of a team.
Key Responsibilities
·
Providing an excellent experience to each and every customer
who visits the shop, ensuring
that all customer needs are exceeded at all times
·
Assisting in the preparation and service of all products as required, ensuring the correct standard and quality is met
at all times
·
Assisting your colleagues whenever and wherever possible, thereby promoting excellent teamwork
·
Ensuring all production processes & practices are followed at all times, including
Food Safety controls
·
Ensuring any and all payment procedures in particular cash handling are performed in an accurate
and consistent manner
·
Following reasonable instruction from the management team and carrying out miscellaneous duties as required at
all times
Retail duties
·
Ensuring every customer is greeted in a friendly & timely manner, making them feel welcome throughout every part of their visit, and encouraging them to come back; recognising regular customers and remembering their orders
& any special requests
·
Demonstrating fast, efficient service by ensuring that customers are not kept waiting at any time
·
Assisting customers with all requirements by offering suggestions & demonstrating great product knowledge at all times; assisting customers with requests and ensuring these are catered for
·
Dealing effectively and courteously
with any customer complaints and reporting them immediately to the manager; making the manager
aware of any potential complaints or dissatisfied customers
·
Acting as a final check on the quality and consistency of food and drinks before they are served
·
Communicating effectively with the rest of the team regarding potential product shortages to prevent items from running
out and keeping the displays
looking full
·
Ensuring that the correct
packaging and merchandising materials are used at all times
·
Producing great quality coffee & other drinks in line with our recipes
Production duties
·
Minimising levels of wastage
by correctly maintaining & storing products
and following recipe
specifications &
preparation guidelines
·
Monitoring the quality of bread and all other products being delivered into the shop
to ensure that they are suitable for being sold to our customers
·
Prepare our product range to the correct guidelines
·
Monitoring the quality and
consistency of food products before they are served, making sure that no sub-
standard items are put out on display
or served to customers
·
Following our Food Safety
controls at all times, including
making sure all preparation is stored in a clean, labelled, dated and organised manner following correct stock rotation
Barista duties
·
Minimising levels of wastage
by correctly maintaining & storing products
and following recipe
specifications &
preparation guidelines
·
Prepare the coffee
range to the correct guidelines
·
Monitoring the quality and consistency of coffee products
before they are served, making
sure that no sub-
standard items are served to customers
·
Following our Food Safety controls at all times, including temperature controls, labels are used correctly, products are dated and organised in a manner
following correct stock rotation
·
Following all required procedures for the opening and/ or closing of the coffee area of the shop
·
Performing all required cleaning
duties, and ensuring that all areas are maintained to agreed standards of
cleanliness & hygiene
and left accordingly at the end of your shift
·
Complete all required daily retail procedures, including equipment checks
·
Conducting daily coffee checks ensuring all grinder and coffee set ups are up to company standards
·
Conducting weekly in store coffee audit with training/coaching if necessary
·
Cleaning and close
down of the coffee machine
·
All Team Member – Baristas must assist with the completion of retail shifts as required, including all associated
duties.
General duties
·
Following all required procedures for the opening and/ or closing of the shop
·
Adhering to all aspects
of fire safety,
Health & Safety,
Food Safety, Trading
Standards, COSHH and any other company policies
·
Wearing the uniform with pride and maintaining the highest level of personal hygiene
·
Performing all required cleaning duties, and ensuring that all areas of the shop are maintained to the agreed standards of cleanliness and hygiene and left accordingly at the end of your shift
·
Working in a clean, safe and hygienic manner at all times, including responsibility for the health, safety and welfare of all customers, colleagues and yourself
·
To report any faulty or damaged equipment or machinery to the
manager
·
To report all accidents to the manager
·
Assisting with the training of any new team members within Blackbird on instruction as required
Attributes
·
Passion for providing an excellent customer experience
·
Passion for food & drink quality
·
Good communication skills including verbal English
·
Outgoing & lively personality
·
Flexible and committed
·
Highly motivated
·
Team player
The above are key tasks for the role but please note that this is not an exhaustive list and may change from time to time in
line with business
needs