Job summary:
The purpose of this role is to provide administrative and reception support for the work of the organisation. This will include:
Welcoming visitors and those accessing services, for both Sheffield Futures and tenants, as part of an effective Reception Service at Star House
Communicating and liaising with members of the public and representatives from different agencies and organisations
Responding and redirecting contact via the telephone and email
Accurate data inputting and recording activity
Other general administrative, reception, facilities and housekeeping duties
Key Responsibilities:
Reception
Respond to general enquiries and information requests (telephone, email and in-person), and signposting as appropriate
Act as a first point of contact for those currently using our service, or those wishing to
Provide a welcoming service for the clients of our tenants, including notifications of arrival
Ensure good working practices are maintained in the building, ensuring all visitors have signed in and are provided with appropriate access while bearing in mind security and GDPR issues
Undertake training and staff development in order to provide any necessary cover to maintain minimum administrative staffing levels within Star House
Ensure the front-of-house area is orderly, safe and welcoming
Administration
Monitor the central Enquiries inbox as well as others, responding to general enquiries and updating records where required
Assist with the management and maintenance of the internal room booking system
Receive and distribute postal deliveries
Carry out data inputting of referrals for services as required, including Door 43 inputting on a daily basis in preparation for weekly allocation meetings
Gather extra information from clients and referrers to aid allocations process
Communicate the outcome of allocation meetings to the referrer and client, and record the actions taken
Book triage appointments for Door 43 clients and manage weekly drop-in appointments
Support the Facilities and Tenancy Coordinator to ensure Star House is a safe, clean and welcoming environment
Carry out other general administrative duties as required and directed
General
In carrying out their duties the post holder must promote equality of opportunity and take every opportunity to eliminate discrimination.
The post holder is responsible for taking reasonable care with regard to him/her as well as for any colleagues or visitors who might be affected by any act or failure to act by the post holder in accordance with Health and Safety at Work.
The post holder is required to carry out their duties and responsibilities at all times with adherence to Sheffield Futures policies and procedures, in particular those relating to equality and diversity, dignity and respect, Safeguarding and Health and Safety.
Ensure confidentiality around service users, staff and volunteers is maintained at all times.
While this role typically has set hours, there may be a requirement for working outside of these as requested and directed by the organisation.
This job description is not inflexible. It is an outline and account of the main duties of the post at the time of writing and does not form part of the contract of employment.
All staff are expected to:
Promote equality of opportunity and take every opportunity to eliminate discrimination in their work.
Take reasonable care regarding themselves and any colleagues or visitors who may be affected by any act or failure to act by the post holder in accordance with Health and Safety legislation.
Ensure that confidentiality around service users and staff members is maintained at all times.
Attend, from time to time, training courses, conferences, and other meetings.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .