Salary - £70,000 - £75,000 per annum, based on experience
The Role
As a Head of Learning & Development, in your role you will work to identify the training and development needs, design and deliver the appropriate interventions and evaluate effectiveness against people objectives. This role will cover all hotels under our group and will involve travel and overnight stays in our hotels as required.
You will collaborate with the people team and operations teams to build the best L&D strategy. You will be responsible for strategy around elevating the online training programmes and bringing them to life.
In your role, you will be the driving force behind elevating the skills and expertise throughout our hotels, with a passion for the continuous development of our people to be the best they can be, bringing our values to life every day.
Key Responsibilities
* Build and deliver engaging training programs that make learning accessible and memorable, incorporating differing methods of delivery to ensure that all of our teams get the information they need;
* Develop clear career paths to guide our team members toward their full potential;
* Working closely with the Operations and People Teams to create solutions for continuous improvement of the teams and our brand and to ensure compliance with regulations – getting us ready to deliver on any new or upcoming changes to legislation;
* Continuously evaluate and improve training programs to align with our business aims of ensuring that everyone leaves happy and instilling this in our teams from the ground up;
* Help develop and improve our working methods and delivery from E-Learning to online manager guides;
* Monitor and evaluate training activity to assess performance against people and business objectives;
* Work with the HR team and line managers to identity and assess future and current training needs by supporting job analysis, career paths, performance discussions, thereby supporting effective succession planning across the group;
* Work with General and Deputy General Managers and departmental heads to drive training activity to support delivery of service standards;
* Drive and support apprenticeship programmes across the business;
* Ensure health and safety training materials are updated in line with company policy and legislation;
* Co-ordinate external health and safety training;
* Carry out project work as required across the group.
About You
To be successful in this role, you should:
* Have a creative problem-solving skills and a knack for innovative thinking a background in learning and development will be required – experience in other industries will be considered;
* Being able to communicate well and present with confidence – an ability to present in an engaging way;
* Willingness to collaborate across departments to meet training objectives, collaboration is key – teamwork will be required across out teams to get the results we need;
* Attention to detail and good organisation skills are crucial;
* You need to have a good working knowledge of Microsoft Office, Canva, LMS and training module building tools.
Skill and Experience Requirements
* Bachelor's degree in Organisational Development, Business Psychology, Human Resources, or a related field;
* Extensive experience in Learning & Development, including a minimum of 3 years in a senior leadership role, preferably within the hospitality industry (hotel experience is highly desirable);
* Proven expertise in designing and implementing impactful L&D strategies that drive performance, foster a culture of continuous learning, and align with business objectives and company values;
* Strong track record of creating comprehensive training curriculums and innovative learning solutions tailored to business needs;
* Strategic mindset with the ability to integrate learning initiatives seamlessly into the brand's identity and overarching business goals;
* Exceptional leadership and people management skills, with a collaborative and inclusive approach to team development;
* Outstanding communication and storytelling abilities, coupled with strong relationship-building skills;
* Genuine passion for enhancing employee skills and empowerment, contributing to the creation of exceptional guest experiences.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Benefits
* Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
* 33 days holiday, including bank holidays;
* Discounts across retail, restaurants, events and more through our benefits & rewards portal;
* Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
* Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
* Yearly complimentary Axiom Xcape stayover after one year of service;
* A growing team with great training, progression, and promotion opportunities;
* Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
* Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
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