At our Eminox site who designs and manufactures exhaust after-treatment systems, reducing emissions from heavy-duty vehicles and equipment, we now seek a Quality engineer customer concerns. This is a customer focused role to ensure that we get things right for our customers. You will understand manufacturing processes either from, steel, automotive manufacturers or aerospace engineering. Organised an and systematic, working through the processes, and step by step updated the customers of outcomes. Working closely with manufacturing areas and the wider quality department to ensure that we are doing what we say we would. Hours are : 7.30am to 4.30pm 3.30pm finish Friday onsite parking we have a flexible working pattern above are the core hours Liaise with customers to address and resolve quality concerns from external customers. Lead investigations using the 8D methodology to solve customer issues. Ensure customer issues are resolved within defined timelines. Maintain up-to-date quality records and documentation. Support and facilitate actions to prevent recurrence of issues Travel to customer sites as needed to resolve concerns Assist during customer visits and audits. Perform necessary measurement tasks. Conduct internal manufacturing and system audits. Collaborate with Manufacturing and Engineering to reduce quality costs. About you A quality engineering background ideally spent with engineering, steel products, manufacturing, automotive and or aerospace industries. If from an automotive background, an understanding of PPAP processes and IATF would ideally be advantageous Experience of quality control systems, and following process Customer focused and can communicate effective solutions to customers both verbally and in writing. Audit experience would be advantageous This may suit a Quality technician seeking the next step up as to a Quality Engineer within a manufacturing background. If you are passionate about quality engineering and eager to contribute to our commitment to excellence, we encourage you to apply for this exciting opportunity. Eminox is part of the Hexadex group of companies Please ensure that you have the right to work in the UK No agencies please - only direct applications will be accepted ADZN1_UKTJ