Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excellence and our supportive work environment.
Job Title: Customer Care Advisor
Location: Newbury
Salary: Competitive
Closing Date: March 12th 2025
What is the opportunity?
* Handle customer inquiries via phone and email, providing timely and professional responses.
* Address and resolve customer complaints and issues related to pallet distribution services.
* Provide accurate information about our pallet products and distribution services.
* Process collections and returns.
* Maintain and update customer records and account information.
* Coordinate with the logistics and warehouse teams to ensure timely delivery and resolve any distribution issues.
* Contribute to a positive team environment and uphold company values.
What we need from you:
* Qualifications: A Level 4 in English & Maths desirable.
* Experience: Previous experience in a similar role would be desirable, preferably in Logistics or Distribution with proficiency in using customer service software and Microsoft Office Suite.
* Communication: Excellent spoken and written communication skills, ability to build good working relationships with colleagues and customers, and engage with diverse audiences.
* People & Self Development: A keen approach towards self-development and a desire for career progression within a growing company.
Rewards and Benefits:
We’ll support your development, help you grow and also offer you a package that includes:
* Reward Gateway – access to significant savings and cashback on 900+ top retailers.
* Access to the Wellbeing Centre – providing education, support, and tools to help you live a healthier and happier life.
* Health Care Cash Plan.
Diversity and Inclusion
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success.
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