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Job Introduction
An opportunity has arisen within our Watford branch for an Assistant Banking Manager.
As Assistant Banking Manager, you will be responsible for the account administration of new and existing customers, including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, and dealing with customer payments.
You will work as part of the branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.
Main Responsibilities
1. Preparation of facility letters and other account documentation.
2. Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent/conditions of sanction are satisfied prior to drawdown.
3. Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements.
4. Account administration of new and existing customers including significant direct customer contact and providing excellent customer service.
5. Liaison with internal departments and external counterparties to ensure the highest levels of customer service and Good Administrative Order are delivered.
6. Support of marketing initiatives, assisting the branch in building positive and long-lasting relationships with local professionals.
7. General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment, etc.
Ideal Candidate
1. Excellent communication skills, with the ability to build strong professional relationships at all levels.
2. High level of integrity and discretion.
3. Ability to work well under pressure.
4. Exceptional customer service skills.
5. High level of computer literacy (Microsoft Word and Excel) is essential.
6. A positive attitude.
Company Information
Handelsbanken is a relationship bank with a decentralized way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities to ensure we are an inclusive, welcoming, and inspiring place to work that encourages everyone to apply.
Check our Handelsbanken website for further information.
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise.
What is in it for you?
1. A wide range of learning and development opportunities, empowering and enabling our colleagues to take ownership of their own development.
2. Competitive Salary and an extensive range of benefits are provided, including private medical insurance, income protection, and life assurance.
3. A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds).
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organize a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
The interview process will consist of an initial coffee chat followed by a competency interview, both to take place in person in the Watford branch.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email uk_talent@careers.handelsbanken.co.uk.
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