The Position
This position is a member of the Sales & Marketing Department. The TSS Engineer 2 will report directly to the Bartell UK General Manager. This position requires in-depth knowledge of operating and troubleshooting Bartell specific equipment.
Job Description
Primary Responsibilities (all would require domestic and international travel)
* Perform satisfactory equipment start-up at Customer locations.
* Support field commissioning and installation (domestic and international).
* Support onsite and field troubleshooting & commissioning efforts.
* Provide correct and adequate equipment training to the Customer’s operators and maintenance personnel.
* Provide technical support and service to our Customers.
* Assist in the compilation and content of equipment manuals.
* Edit spare parts list identifying critical spare.
* The ability to read electrical schematics.
* The ability to connect to a PLC and perform edits with engineering support.
* Promote the sale of Bartell product and services to our Customers.
* Provide Sales and Marketing personnel with technical assistance as required.
* Assist in Marketing and R&D trials.
* Provide feedback to Sales, Marketing and RPG departments through visit reports.
* Assist with Sales and Marketing promotional activities as required.
* Conduct maintenance and line audits at Customer locations.
* Assist Customers in the selection of spare parts and machine upgrades.
* Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements.
Job Functions to Perform (Non-Travel & Travel Time)
* Assist with resolving Open Issues in the field
o Open issues sheet to be maintained weekly on Mondays.com.
* Assist with supporting Field Commissioning
o Both phone and email support required.
* Assist with Customer Support both through email and phone calls
o Assist with maintaining the 24hr technical support hotline as required through on call schedule.
* Creating and Maintaining training programs for Bartell Machines to train operators and Bartell Personnel
o Creating and Maintaining outlines for training programs for Bartell Equipment to train operators and maintenance personnel.
o To create consistent standard training covering all necessary functions of the machinery, that the TSS Team will train operators and maintenance personnel on.
o Creating and Maintaining Modular Training Manuals for Bartell Equipment to train operators and maintenance personnel.
* Assist Technical Writers with creating and updating Bartell Machinery Manuals (incorporating photographs whenever possible for multi-lingual purposes) to assist customers.
Job Requirements
Education
Master’s Degree with 1-3 years of experience, Bachelor’s Degree with 3-7 years of experience; Associates Degree with 8-10 years of experience; OR High School/Vocational Degree with a minimum of 10 years of job-specific experience.
Skills & Relevant Work Experience
* Must adhere to all facility-wide safety standards and practices.
* Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills.
* Candidate should have intermediate computer skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
* Fluency in English.
* Ability to oversee and lead equipment startup and oversee the commissioning process for projects on a frequent basis.
* Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.
* Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations).
* Ability to travel and work odd hours including frequent foreign and domestic travel.
* Familiarity with machine alignment and balancing.
* Manages daily reporting responsibilities as it relates to the position.
* Background in plant engineering or maintenance with experience in machinery troubleshooting.
* Customer Interaction or Sales Experience.
* General Machine Shop knowledge.
* Candidate should have the ability to assert themselves in an unbiased manner while maintaining a high level of cooperation.
* PLC Skills – Allen Bradley and Siemens preferred.
* Hands-on knowledge of industrial machinery.
* Familiarity with PLC controls and motor drives.
Travel Requirements: Up to 65%
EOE M/F/D/V
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