Start date: 6th May 2025 Training: 8 weeks, Monday to Friday 9am-5pm Pay Rate: £12.77 per hour paid weekly - increasing to £13.30, 1 week in arrears. The pay week runs from Monday to Sunday Contract: Temporary ongoing with permanent opportunity Hours/Days: Monday to Friday, shifts are between the hours of 8am to 8pm - see attached schedule example Role: Handling inbound calls from customers in relation to their bills Location: Whitehaven Checks - We will complete a DBS check, Credit check and employment references - information on completing these will be sent out in the coming weeks. We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided The Role Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact To identify and implement process improvements to improve service to the customer and operational performance To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer. Accurately record and process a variety of customer enquiries. Diagnose customer issues through detailed questioning and active listening. Investigate and interpret data held on a number of different systems. Manage customer expectations and set and agree timescales for actions to be performed. Promote products in line with marketing input. Conduct outbound calls following events and system unavailability. Review own performance statistics and take responsibility for personal development. Ability to be able to respond to and resolve written customer contacts. CCNorthWest ADZN1_UKTJ