Job Title: Network Engineer About the Company Our client is an award-winning, fast-growing IT MSP and consultancy located in the heart of London. They work closely with SMEs across financial services, utilities, and real estate who rely on their expert advice, dependable systems, and outstanding support that goes beyond typical IT services. With a tight-knit, supportive team of technical professionals, they foster a can-do attitude and passion for delivering excellence. Their team includes dedicated Service Desk Analysts, Infrastructure and Security Engineers, and a skilled group of senior Consultants. They are an equal-opportunity employer committed to inclusivity and diversity, welcoming applicants from all backgrounds, regardless of gender, race, sexual orientation, disability, neurotype, religion, or beliefs. They also value work-life balance, ensuring employees have the support needed to manage work and personal responsibilities. The Role Our client is seeking an enthusiastic and motivated Network Engineer who combines technical expertise with a commitment to customer service and continuous learning. Working closely with the Technical Director, the successful candidate will handle systems maintenance for multiple clients and serve as an escalation point for 3rd Line Support tickets. Previous experience in an MSP is advantageous, and the role offers exposure to diverse technologies with a clear path for progression into consultancy. Responsibilities: Systems Management (40%) Identify improvements in networking systems and infrastructure Monitor production networks and infrastructure comprehensively Perform hardware and firmware upgrades for networking infrastructure Write and implement Requests for Change (RFCs) Support and train team members Create and maintain detailed documentation 3rd Line Support (40%) Troubleshoot and resolve complex network incidents and escalations Address and resolve networking alerts Conduct root cause analysis and report network trends Resolve major incidents Configure BAU firewall, network switches, and manage service requests Participate in on-call support as part of a rota for escalations Project Work (20%) Deliver small-scale projects Conduct deployments at datacenters and client sites Submit and execute detailed change requests Skills/Must have: Technical Experience Proven experience in corporate 3rd line networking support Excellent customer service, including stakeholder interactions Experience in creating quality support documentation Knowledge of support best practices and procedures MSP experience is highly desirable Desirable Qualifications and Skills Certifications: CCNP, FortiGate NSE4 Skills in Networking (IPv4, DHCP, DNS, Switches) Knowledge of enterprise firewall and WAN technologies Experience in network management and monitoring Familiarity with packet capture tools and technologies Benefits: Annual bonus Pension scheme with up to 4% employer match Extra day off on your birthday Ongoing training and certification support AXA Private Health Insurance, including dental, optical, and mental health coverage Discount program via Perkbox Enhanced sick pay Employee Assistance Program with Health Assured Season Ticket Loan and Cycle to Work Scheme Regular team events and office refreshments