Customer Service Advisor
Reference number: JR246565
Location: Liverpool
Working pattern: Full Time
Contract Type: Permanent
Number of roles: 1
Salary: £24,570 per annum
We are looking for a Customer Services Advisor to join our team.
Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
This is an excellent opportunity for someone who may be currently working in customer service, hospitality or student accommodation, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
* Provide cheerful reception service to all students and visitors
* Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
* Embrace the ‘more than just a room’ philosophy of Kaplan Living
* Have a passion for customer care and a sensitivity to students' needs
* Have experience in a customer-facing environment
* Have experience of working in an effective Health & Safety culture in line with legislation
* Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
* Ability to offer flexibility in working hours
* Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
Essential skills/experience
* Have experience in customer service, hospitality or student service provision, ideally accommodation
* Be able to engage in teamwork
* To be able to work on own initiative
* Ability to prioritise workload and meet deadlines
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
* 28 days annual leave*
* Big discounts on Kaplan courses for you and your family
* 24/7 confidential helpline providing counselling and other support services
* Company pension contributions
* Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
* Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Monday 28th March 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Our Employee Resource Groups
We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.
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