Job: Client Services Support Executive Hybrid (Remote & Uxbridge)
* Salary; up to £22,500 (+ benefits) with a review after 6 months
* Location; 3-4 days per week home-based (1-2 days per week from their Uxbridge offices)
* Hours; 37.5 per week, Monday to Friday, shifts between 7am-6pm
This established Digital Agency is a leading provider of Digital Asset Management and workflow solutions to the retail and entertainment sectors.
As their Client Services Support Executive, you will be working in a helpdesk support team covering everything from application support e.g. my login name doesnt work/ Ive got an error when I click this button etc - to more account management / relationship building & support
NB: please note that this role is not for outright IT support and also does not require technical code knowledge/support. The role is approx. 80% email-based support for their clients; however, a good telephone manner & relationship building skills are required as part of the role.
Job Description
Respond, diagnose and resolve helpdesk issues to ensure customer requirements and expectations are adhered to in line with client SLA.
To effectively manage c...